Main principle of our Bank is to build on the feedback received from our customers following our services to develop various solutions according to needs with the final purpose of ensuring permanent customer satisfaction.
Customer Complaints Arbitration Committee of the Banking Association of Turkey aims at resolving disputes arising in connection with products and services that retail customers get from banks. In this system, customer first applies to our Bank for his/her complaint, and then can apply to the Committee within 30 days is s/he wants to do so.
TBA Customer Complaints Arbitration Panel Memorandum of Information
TBA Customer Complaints Arbitration Panel Application Form
Communiqué on Composition and Operation Principles and Procedures of Customer Complaints Arbitration Panel
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