Credit Cards

Bonus cardholders earn bonuses at the rate of 0.35 % from supermarkets, gas stations and non-web members and 0.5 % from other non-web merchant partners. At web Merchant partners, more bonuses are earned both for full payment and installed payments. DenizBank credit cardholders earn 100 SeaStars for every 1 YTL of purchase.

When the DenizBank Bonus main and additional cards are first issued, they are sent to customers with 2,000,000 bonuses. Main cardholders and additional cardholders or any other different Bonus cardholders may not combine their bonuses. A main DenizBank credit card is sent to the customer with 30,000 added SeaStars. The SeaStars earned by the additional card are added to the SeaStars collected by the main card.

Purchases made by additional cards are indicated in the statement of the main card. When an additional card is requested, transactions made with the additional card are sent to the main cardholder. (However, a separate statement other than the main card statement is not sent to the main cardholder)

Provided that DenizBank credit cardholders pay their debt at DenizBank ATMs, the AçýkDeniz (Open) Internet Branch or 444 0 800 DenizBank Contact Center, 0.2 % of the amount paid will be earned as bonuses and 30 SeaStars are earned for every 1 YTL paid. Additionally, customers, who authorize an automatic payment instruction for their credit card, earn bonuses (at 0.3 %) and 30 SeaStars for every 1 YTL.

There is a DenizBank virtual bonus card and a DenizBank virtual card. They can be requested from branches, 444 0 800 DenizBank Contact Center and www.denizbank.com AçýkDeniz Internet branch. It is possible to earn bonuses and SeaStars with virtual cards, too. However, no initial bonuses and seastars are added as the cards are issued.

The limits of your DenizBank BonusCard and DenizBank credit card are the same. If you have both a visa and a master card issued by Denizbank, the limits of these cards are the same, as well.

444 0 800 DenizBank Contact Center should be called for notification. The cardholder has responsibility until reporting the loss/theft in question.

Information concerning the account statement can be accessed from customer representatives by calling 444 0 800 DenizBank Contact Center and relevant complaints can be made to the customer representative.

A new password can be created by calling 444 0 800 DenizBank Contact Center. If the customer is a customer of the AçýkDeniz Internet Branch, a new password can be created in the Internet branch.

DenizBank credit card insurance covers purchases and lost/stolen cards. DenizBank Gold MasterCard and the Visa Gold card cover you for up to $ 5000 for permanent injury and death in the event of any accident.

There are three types of DenizBank credit Cards; Classic, Gold and Platinum. However, there is no classic, gold or platinum distinction for DenizBank Bonus cards.

SeaStars cannot be converted to bonuses. Likewise, bonuses cannot be converted to SeaStars.

There are 4 billing periods for the DenizBank credit card, which are the • 3rd, • 10th, • 17th • and 27th of every month. Billing periods can be changed by getting in touch with 444 0 800 DenizBank Contact Center.

It is a document regularly sent to your address every month. It shows your purchases, limit, bonuses, debt and payment information between the previous billing period and the current billing period.

By calling 444 0 800 DenizBank Contact Center or through the AçýkDeniz Internet Branch, you can check your address information and update it if necessary. If you wish, your credit card account statement can be sent to you by e-mail.

If you do not pay your debt on due date, and owe a balance anywhere between the minimum repayment and the total debt, the remaining amount will be debited as the purchase interest (tiered interest rate varying by the remaining amount) from the payment due date until the date of full repayment. For your cash advance transactions, the interest is calculated starting with the date of withdrawing cash advance.

Yes. Your DenizBank credit card account statement will be sent to the fax number and/or e-mail address stated in your application form. If you had not provided this information in the form, you can contact us at 444 0 800 AçýkDeniz Contact Center.

You can change your billing period once a month and a total of 2 times per year by calling 444 0 800 AçýkDeniz Contact Center.

• 444 0 800 DenizBank Contact Center • www.denizbank.com AçýkDeniz Internet Branch • DenizBank branches • Automatic Payment Instruction • DenizBank ATMs • ÞekerBank Branches * • Oyakbank Branches * • Tekstilbank Branches * • Post offices* doing online transactions. *In which case 2.63 YTL of transaction fee will be charged on your next statement.

No. You can make payments for your card in all payment channels mentioned above.

Given that you make your payments regularly and do not exceed your limit, your card limit will be automatically increased depending on economic indicators twice a year. If you want your limit to be reconsidered by the bank, you can apply to your branch or call 444 0 800 DenizBank Contact Center.

You can pay for your purchases made abroad in YTL or USD, as indicated in your application form.