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Customer Satisfaction

We listen to you. Your opinions matter!

Top priority of DenizBank is to listen to customers, handle and solve their complaints and suggestions with due care; and ensure high level and lasting customer satisfaction in all services provided.

As a reflection of this priority, we shape our customer satisfaction approach based on "customer first" principle and we believe it is necessary to create financial value for customers and make a difference in service delivery.

In order to make a difference in service delivery, understand needs and expectations of customers in real sense, we carefully consider all kinds of information, complaints and suggestions received from customers; accept such feedback as a gift on the way to offer perfect service and see all complaints as a critical part of developing our business processes.

DenizBank considers each customer complaint as an opportunity for corporate development and bases its approach on this consideration.

For DenizBank, each complaint is a gift. Therefore, we handle complaints with an approach to turn these into “satisfaction” and make verbal notification to customers within 48 hours at the latest regarding actions to be taken about the subject of complaint.

Operating to guarantee permanent customer satisfaction, Customer Satisfaction Department provides instant solutions to customer complaints.

You can reach us through the following channels

0850 222 0 801 Customer First line is accessible 24/7