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Legal Warnings

PRIVACY NOTICE ON THE USE OF COOKIES IN DENIZBANK.COM

This Cookie Privacy Notice is prepared by DenizBank A.Ş. (Bank) as the data controller within the scope of the Article 10 of the Personal Data Protection Law No. 6698 (Law) and the Communiqué On Principles And Procedures To Be Followed In Fullfillment Of The Obligation To Inform.

You can access our Bank’s Privacy Notices through the https://www.denizbank.com/en/personal-data-protection link.

The table below shows information on our Bank that processes your personal data.

Address Büyükdere Cad. No:141 Esentepe 34394 Şişli / İSTANBUL
Central Registry System / Registry No. 0292-0084-4960-0341 / 368587

Cookies are a small text files sent to your browser by the website you visit on your computer or mobile device and help it remember information about your visit (for example, your preferred language and other settings).

Thanks to cookies, you will have a better and personalized customer experience on your next visit.

This Cookie Privacy Notice aims to inform you about what kind of cookies we use for what purposes and how you can manage these cookies with regards to processing personal data obtained automatically through the placement of cookies used on our website in your device.

For the cookies that we use on our website other than the essential cookies, the explicit consents of the users are obtained and the users are enabled to change their consent whenever they wish. The users are able to view the types of cookies used on our website through the cookie management panel and for all cookies other than the Essential Cookies, they are able to determine their preferences with “on” or “off” options. The users can always change their preferences via this panel.

Data to be Transferred to the Company Providing Cookie Management Panel

Our Bank works with the company Efilli (www.efilli.com) within the scope of the cookie management panel service. Within the scope of the panel service, your IP address, time and date preference and the approval/rejection status you give to the cookie categories are recorded by the company by taking the necessary organizational and technical measures. Apart from this information, the information that will identify you is not shared with the company in any way. The company uses servers with infrastructure located in Türkiye. Since it is our Bank's responsibility to prove your cookie approval status, the information in question is transferred within the scope of our legal obligation and legitimate interest in accordance with Article 5/2(ç) and (f) of the Law.

A. Types of Cookies

Cookies according to the duration: The session cookies and persistent cookies are used on our website depending on the period of use. The session cookies are used to ensure the continuity of the session and these cookies are expire when the user closes the browser. However persistent cookies do not expire when the internet browser is closed and is expire automatically on a certain date or after a certain period of time.

First party and third party cookies: The fact that the cookie is a first party or a third part varies depending on the cookie placed by the website of the area of impact. The first party cookies are placed by web address (Denizbank.com) shown on the address bar of the website the user is directly visiting which is the browser. In case of third party cookies, it is placed by an area of impact that is different from the one visited by the user.

Types of cookies depending on the purpose of use: The cookies below are used on our website depending on the purpose of use:

1) Essential Cookies:

These are the required and necessary cookies. It allows you to create a user account, log in and browse our website. Persistent cookies remain on your computer or mobile device after you close the browser or application and are used to recognize you when you return to our website.

2) Functionality Cookies:

These types of cookies are used to make our website more functional and customize it (to make sure your other preferences except for your privacy preferences are remembered upon your login to the website the next time).

3) Performance and Analytics Cookies:

These types of cookies are used to collect information about how visitors use our websites and applications (pages viewed, average duration of visit, etc.) to improve their overall experience on websites and applications.

4) Targeting and Advertising Cookies:

Targeting and advertising cookies are used to collect information about visitor browsing behavior of our websites in order to customize our advertising and website content for their own personal benefit.

B. Purposes and Legal Grounds of Processing Personal Data

Essential Cookies , allow you to create a user account, log in and browse our website. If you do not allow the use of such cookies, you may not be able to use various areas of Denizbank.com. Persistent cookies remain on your computer or mobile device after you close the browser or application and are used to recognize you when you return to our website. Your personal data collected through these cookies are processed within the scope of the subparagraph (c) of the paragraph no (2) of the article 5 of the Law “Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.” or the subparagraph (f) “Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.”.

Targeting and Advertising Cookies Cookies , are placed by DenizBank's advertising networks, with DenizBank's knowledge and permission. The purposes of use of these cookies are to;

  • Show relevant and personalized ads
  • Limit the number of ads shown
  • Measure the effectiveness of the advertising campaign
  • Remember visitor preferences

Your personal data collected through these cookies are processed by obtaining your explicit consent within the scope of the subparagraph 1 of the article 5 of the Law.

Functionality cookies , are used to make our website more functional and customize it (to make sure your other preferences except for your privacy preferences are remembered upon your login to the website the next time). Your personal data collected through these cookies are processed by obtaining your explicit consent within the scope of the subparagraph 1 of the article 5 of the Law.

Performance and analytics cookies , allow us to monitor which pages you visit most often, whether you receive error messages from certain pages, and how long you use our website, and allow us to understand which pages are the most popular and which are not. We take this information into account when developing our content and services according to visitor needs.

Your personal data collected through these cookies are processed by obtaining your explicit consent within the scope of the subparagraph 1 of the article 5 of the Law. You can turn off such cookies using the cookie management panel. However, without these cookies, we cannot learn how our website is performing and make relevant improvements to improve your browsing experience.

C. Chatbot

Our Bank's website uses a Chatbot application, which appears with an icon on the lower right when you access the main page. Chatbot is a software that provides information or performs an action by communicating with the user, usually by text, and in some cases by speech. If you use this service, the relevant cookies specified in the table below will be stored in your browser. If you advance the process by your own active action and with your explicit consent, your personal data will be processed within the scope of paragraph (1) of Article 5 of the Law.

D. The information concerning the cookies on our website are provided in the table below:

Cookie Name

Purpose of the Cookie

Type of Use

Storage Period

XSRF-TOKEN

This cookie is added to the request header for Ajax requests. The angular and axios libraries automatically take the value of this header from the xsrf-token cookie and put it in each request header.

Essential Cookies

For the duration of the session

TSd294b047027

It is a cookie placed to prevent fraud.

Essential Cookies For the duration of the session

TS01eccd7e

It is a cookie placed to prevent fraud.

Essential Cookies For the duration of the session

TS0172c1ce

It is a cookie placed to prevent fraud.

Essential Cookies For the duration of the session

TS011a686f

It is a cookie placed to prevent fraud.

Essential Cookies For the duration of the session

ROUTEID

This cookie is a load balancing cookie that is used when you log out of your browser to match the user's session with a specific server instance.

Essential Cookies For the duration of the session

dnz_segment

This cookie is used to direct the user to the homepage segment selected during their session.

Essential Cookies For the duration of the session

ASP.NET_SessionId

General purpose platform session cookie used by sites written with Microsoft .NET-based technologies. It is usually used by the server to maintain an anonymized user session.

Essential Cookies For the duration of the session

ADRUM

This cookie tracks errors that users may receive and provides us with the insight needed to improve the customer experience.

Essential Cookies For the duration of the session

.AspNetCore.Antiforgery.AIZ1hZS_TMI

Specifies the settings used to create anti-fraud cookies.

Essential Cookies For the duration of the session

YSC

This cookie is set by YouTube to monitor the views of embedded videos.

Performance and Analytics Cookies For the duration of the session

VISITOR_INFO1_LIVE

This cookie is set by YouTube to track user preferences for YouTube videos embedded in the sites; it can also determine whether the website visitor is using the new or old version of the YouTube interface.

Performance and Analytics Cookies

180 Days

JtTkn

It is a cookie assigned by Jetlink to hold token information.

Performance and Analytics Cookies For the duration of the session

Jetlink-Visitor-VisitorId

It is kept to recognize the user visiting the site.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-UserId

When the user sends a message, the assigned ID is kept.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-UserChatId

User's ChatId is kept.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-Surname

The surname given by the user is kept.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-Phone

The telephone number given by the user is kept.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-Name

The name given by the user is kept.

Performance and Analytics Cookies

30 Days

Jetlink-Visitor-Email

The e-mail address given by the user is kept.

Performance and Analytics Cookies

30 Days

Jetlink-BalloonNotificationUrls

The URL address that the user communicates with is kept.

Performance and Analytics Cookies

3 Days

_cls_cfgver

Stores data on the time spent on the website and its subpages during the current session.

Performance and Analytics Cookies For the duration of the session

_gid

This cookie is installed by Google Analytics. The cookie is used to store information about how visitors use a website and helps to generate an analytics report of how the website is doing. It is a third party cookie.

Targeting or Advertising Cookies

24 Hours

_gat_gtag_UA_25086907_1

This cookie is used to reduce the request rate. These are third-party cookies that are placed on your device to allow us to use the Google Analytics service. These cookies are used to collect information about how visitors use our website.

Targeting or Advertising Cookies

3 Minutes

_ga_VGL8VSF37L

It is used by Google Analytics to collect data on how many times a user has visited the website, as well as the dates of the first and last visit.

Targeting or Advertising Cookies

1 Year

_ga_1VLVQ1R3PX

It is used by Google Analytics to collect data on how many times a user has visited the website, as well as the dates of the first and last visit.

Targeting or Advertising Cookies

1 Year

_dc_gtm_UA-135150739-4

This is the cookie that Google Analytics uses to keep the number of service requests.

Targeting or Advertising Cookies

3 Minutes

E.Data Subject’s Application Methods

For your personal data processed through cookies used on our website, you can submit your requests within the scope of Article 11 of the Personal Data Protection Law No. 6698 regulating the rights of the data subject,

  • With a written petition and verifying your identity, you can submit it to our branches or Denizbank A.Ş. Head Office located at Büyükdere Cad. No: 141 Esentepe 34394 Şişli / İSTANBUL address or you can deliver it through a notary public.
  • You can use your registered electronic mail (KEP) address and e-mail to denizbank.haberlesme@hs04.kep.tr with secure electronic or mobile signature.
  • You can send an e-mail to oncemusteri@denizbank.com using your e-mail address that you have previously declared to our Bank and registered in our system.
  • You can send it by filling out the form that appears when the sub-headings are selected in the link https://www.denizbank.com/iletisim/musteri-memnuniyeti-formu “Notification type: Complaint- Subject: Retail Banking- Sub Subject: Personal Data Protection Law Complaint Notifications”,

 

F. How to Turn Off Cookies?

If you refuse persistent or session cookies, you can continue to use the website, but you may not be able to access all functions of the website or your access may be limited. You can change your cookie preferences from the cookie consent management panel.

To Turn Off Cookies Through the Browser;

  • In Chrome, you can use the "Settings / Privacy / Content Settings / Turn off cookies" option in your browser settings.
  • For Microsoft Edge users: You should go to Settings and other options > Settings > Site permissions > Cookies and site data or select “Site permissions” when clearing browsing data.
  • For Firefox users: You can use the "Tools / Options / Privacy / Cookie acceptance method / Until Firefox is closed" options.