MobilDeniz Application Privacy Policy - Mobile Application Privacy Notice | Personal Data Protection | DenizBank

In line with the Personal Data Protection Law No. 6698 (“Law”) and relevant legislation, we would like to inform you regarding the processing of your personal data by DenizBank A.Ş. (“Bank”), as the data controller, during your use of the ‘MobilDeniz’ application (“MobilDeniz” or “Application/App”) for the purpose of improving your user experience and ensuring the functionality of the Application, and about the permissions we collect through MobilDeniz.

The table below shows information about the data controller that processes your personal data.

Data Controller	DenizBank A.Ş.
Address	Büyükdere Cad. No:141 Esentepe 34394 Şişli / İSTANBUL
Central Registry System / Registry No.	0292-0084-4960-0341 / 368587

1. Data Subject Rights Under Article 11 of the Law:

You have the following rights related to your personal data:

You have the right to learn whether your personal data are processed or not.
If your personal data has been processed, you can request information about this data.
You can learn the purpose of your data being processed and whether this data is used for intended purposes,
You have the right to know to which third parties, whether within or outside the country, your personal data has been transferred.
You can request correction if your personal data were processed incompletely or inaccurately and request that these corrections be notified to the third parties to which your personal data has been transferred.
You can request the erasure or disposal of your personal data within the relevant legislation.
You may request that the correction, deletion and disposal of your personal data be notified to third parties with whom this data is shared.
You have the right to object to decisions made solely through the automated processing of your personal data that result in adverse consequences for you.
You can request compensation for the damage arising from the unlawful processing of your personal data.

2. Method and Legal Basis of Collecting Personal Data

Your personal data is collected by our Bank through physical (head office, branches, etc.) or digital (mobile banking, website, customer call center, etc.) channels using automated, partially automated, and non-automated methods. Your personal data collected within the scope of the services we offer you are processed within the framework of the personal data processing conditions stipulated in the art. 5 of the Law.

3. Processed Personal Data, Purpose of Processing and Legal Basis

3.1. Personal Data Processed Exclusively for the Use of the Application

The personal data processed through your use of our App is listed by category in the table below.

Identity	Full name, Republic of Turkey ID number
Contact Information	Phone number, e-mail address
Customer Transactions	Customer number
Transaction Security	Technical and usage data (Access and usage logs, IP and connection logs, technical information about devices and applications, error and performance logs, data for detecting unauthorized access)
Visual and Audio records	Visual and audio records (e.g. call center records, voice recordings you share as part of the voice command and text-to-speech feature, video-call records, photos, etc.)
Location	Location information
Marketing	Behavioral analysis

3.2. Purpose Of Processing Your Personal Data and Legal Basis

Personal Data	Purposes of Processing	Legal Basis
Identity, Contact Information, Customer Transactions, Transaction Security	To carry out your App membership, conduct identity verification processes, and provide the products and services available on the App	PDPL a.5/2(c), PDPL a. 5/2(ç).
Identity, Contact Information, Transaction Security	To improve the design and functionality of our App, enhance the user experience	PDPL a.5/2(f).
Transaction Security	To conduct security checks, prevent fraud, provide information to authorities as required by our legal obligations, assess the security status of the mobile device, detect the presence of malicious applications, etc.	PDPL a. 5/2(ç).
Transaction Security	To ensure that the application works as optimized exclusively to the device, manage the technical support processes, detect security gaps and conduct device-based risk assessment etc.,	PDPL a. 5/2(ç), PDPL a.5/2(f).
Transaction Security	To analyze the technical performance of the App	PDPL a.5/2(f).
Identity, Contact Information, Customer Transactions, Visual and Audio Records	When using the chatbot feature within the App or contacting a customer service representative to complete a transaction; voice, text, and video communications will be stored to ensure the security of your transaction and to fulfill your requests/transactions.	PDPL a.5/2(c), PDPL a. 5/2(ç), PDPL a.5/2(f).

3.3. Application Permissions and Processed Data Specific to iOS and Android Platforms:

As DenizBank, we request permissions for various functions in our App across different operating systems for various purposes, and in accordance with your permission, we process your personal data through these functions based on the legal basis set forth in Article 5/1 of the Law. The primary purposes and intended uses of these app permissions and the collected data are as follows:

3.3.1. On iOS Devices:

Location: Access to services such as finding nearby branches/ATMs, notifying weather conditions of your location, location-specific campaign notifications, fraud prevention, etc. is available with the "While using the app" or "Always" options.
Camera: Camera access permission is requested for QR code reading, document scanning/uploading, ATM transactions, etc.
Storage/Photos: Permission is requested to access and upload documents and photos from the device's storage, etc.
Notifications: Permission is requested for transaction notifications, promotional messages, informational messages, and similar communications.
Contact: Permission is requested to perform actions such as transferring money by selecting a contact from the address book.
NFC (Near Field Communication): Permission is requested for use in transaction verification and similar purposes.
Microphone: Permission is requested for voice-enabled features of the app, such as interactive customer experiences.
Behavioral Analysis: Permission is requested to analyze information such as app interactions and transaction preferences in order to improve the user experience and marketing processes.

3.3.2. On Android Devices:

Location: Access to services such as finding nearby branches/ATMs, notifying weather conditions of your location, location-specific campaign notifications, fraud prevention, etc. is available with the "While using the app" or "Always" options.
Camera: Camera access permission is requested for QR code reading, document scanning/uploading, ATM transactions, etc.
Storage/Photos: Permission is requested to access and upload documents and photos from the device's storage, etc.
Notifications: Permission is requested for transaction notifications, promotional messages, informational messages, and similar communications.
Contact: Permission is requested to perform actions such as transferring money by selecting a contact from the address book.
NFC (Near Field Communication): Permission is requested for use in transaction verification and similar purposes.
Microphone: Permission is requested for voice-enabled features of the app, such as interactive customer experiences.
Behavioral Analysis: Permission is requested to analyze information such as app interactions and transaction preferences in order to improve the user experience and marketing processes.

3.4. Other Personal Data Processing Activities Conducted Through the App

You can access detailed information about other data processing activities conducted through the App -including banking transactions, credit and investment processes, and other- via the privacy notices available on our Personal Data Protection | DenizBank website.

3.5. Application Cookies

For information regarding the processing of personal data automatically collected through cookies placed on your device by the App, including the purposes for which we use cookies and how you can manage them, please visit the Legal Notice | DenizBank page.

4. For What Purposes and to Whom Personal Data May Be Transferred

Your personal data collected for the purposes specified above may be transferred in accordance with the data processing conditions set forth in Article 5 of the Law and the principles regarding the transfer of personal data specified in Article 8 of the Law; to our business partners and service providers for establishment, performance of the contract and our legitimate interests; and may be transferred to public institutions and private individuals authorized by law, in order to fulfill our legal obligations as expressly provided by law.

5. Application Methods

You can submit your requests regarding your personal data, including your request for deletion of Your Personal Data and MobilDeniz account;

Provided that you verify your identity, through a written petition to the attention of our DenizBank A.Ş.Head Office located in Büyükdere Cad. No: 141 Esentepe 34394 Şişli / İSTANBUL or through a public notary.
By e-mail to denizbank.haberlesme@hs09.kep.tr , using your registered e-mail address, with electronic or mobile signature.
By using your e-mail address that you have previously reported to our bank and registered in our system, to oncemusteri@denizbank.com.
“Notification type given under https://www.denizbank.com/en/customer-satisfaction/contact-form Complaint-Subject: Retail Banking-Sub-topic: by filling out the form that comes up after selecting the subheadings “Personal Data Protection Law Complaint Notifications”;

Accounts

Cards

Loans

Digital Products

Our Products

Accounts

Cards

Loans

Digital Products

MobilDeniz Application Privacy Policy- Mobile Application Privacy Notice

About DenizBank

Investor Relations

Currency Converter

Accounts

Loans

Cash Management

Calculators

Cards

Digital Products

Morning Call